Network Coverage believes that somewhere along the line, many IT service providers forgot that their role was to help make their customers’ lives easier. Not at Network Coverage. We don’t want to “blow your mind” with technical jargon or prove our worth by making systems overly complicated. Instead, Network Coverage believes in making our IT systems simple, reliable, affordable, and—most importantly—effective in helping you do business better.
We do business differently, and our clients notice a significant difference! Our pricing is always simple and straightforward, so you’ll never be surprised with additional fees or service costs. We also work tirelessly to make sure you’re never left hanging. If you have a question, we’re here to answer it, and answer it quickly—guaranteed.
Below are some of the reasons you’ll never look back after you make Network Coverage your IT Services Provider.
Network Coverage knows that technology is the crux of most of your important business operations. After all, it’s difficult to keep your team running at full capacity if you’re experiencing technical difficulties with computers, servers, phones, or networks.
While Network Coverage monitors your systems around the clock to detect and resolve issues before they become a problem, we also know that sometimes questions or challenges may arise. Time is money in business, which is why we have IT experts ready to take your call.
We don’t believe in filtering you through a recorded answering system and will never ask you to leave a voicemail that is never returned. Network Coverage has LIVE support teams that can almost always answer your questions or resolve your challenges during your first call. But if there’s ever an issue our support team can’t resolve, our tech experts will call you back within 60 minutes—guaranteed.
“We have been a subscriber to Network Coverage for less than three months at the time of writing this testimonial. I would like to take this opportunity to tell you that the few times I’ve needed help, (VPN Access), and one initial problem, I have been so impressed with the immediacy of the response, the professional approach to handling my needs and the courteous manner that has been displayed warrants kudos.”
– James P. Schiavone, VP, HVAC Service & Contracting
Network Coverage knows that there is no such thing as a one-size-fits-all solution, especially when it comes to IT. Our business model is centered on leveraging the right technology in the right ways to help your company do business better.
Before ever suggestion a solution or executing an IT strategy, our IT experts will take the time to get to know your business, challenges, expectations, budget, timeframe, and current—and future–needs. Your outsourced IT services are about you, not us. That means every solution we recommend will be finely-tuned to your company’s specific needs and goals.
Network Coverage doesn’t believe in contracting with specific software solutions or vendors and then pushing those products onto our clients so we can receive an extra commission on the side. In fact, we intentionally avoid these types of relationships so we can always remain completely unbiased and objective in our IT solutions.
Rest assured that when you partner with Network Coverage for your outsourced IT services, you’re truly receiving a partner who has your best interest in mind.
“Network Coverage has been an indispensable partner for a long time. Our company has been a client of Network Coverage for many years. The difference between Network Coverage and other IT companies is that Network Coverage is a true managed services provider. They also understand the business side of things and always put priority on ensuring our business needs are met. Network Coverage has been an indispensable partner for a long time, and we look forward to many more years of service.”
– Christopher Jamieson, General Contractor, Construction
We may be tech lovers, but we still don’t believe automated systems can do everything we can do better. We know that when someone has a question about their IT services or has run into an issue with their business technology, the last thing they want to do is go through an auto-answer “press 1 for yes, press 2 for no” system.
Our phones are answered by live tech support experts. When we say you’ll reach a live person, we truly mean it! No “interactive voice response,” no voicemail, no “press 0 to talk to an operator.” If you call during business hours, we commit to always having the phones covered so a live person can speak with you right away.
“Network Coverage has a Support Line that always picks up and addresses any issue we have, on the spot. We would recommend Network Coverage for any company that is either just starting out, or tired of the IT support they currently have.”
– Ron McManus, Controller, Environtech
Network Coverage believes that your monthly IT costs should be predictable, clear, and concise. That is why we offer our services in a predictable flat-fee so you never have to wonder what your next invoice will look like. We don’t upcharge for support calls and never add hidden fees, tricky exclusions, or “gotcha” clauses to our contracts.
Our services to you are based on a pre-approved budget decided upon before our work ever takes place. On the off-chance something about your service needs to change, we will never make adjustments to your service or bill without getting direct approval from you first.
One of the biggest things our customers love about our flat-fee rate is that there are never extra charges or fees associated with working with our support team to answer questions, troubleshoot problems, or resolve challenges or emergencies. With a predictable flat monthly rate, you get the assurance that Network Coverage will work diligently to make sure your technology is running as smoothly as possible without any surprise fees or tacked-on costs.
Why use a flat-fee model? We believe that a flat-fee model is the only pricing model that is fair to the customer. When IT service providers are paid by the hour, they have no incentive to resolve challenges quickly or completely, and often find more problems than solutions. After all, that’s where their extra money is made. Instead, Network Coverage offers a fixed monthly fee that includes support and service costs. That means we’re committed to providing solutions that WORK for the long-haul, and that we are always monitoring behind the scenes to make sure your IT is working as seamlessly as possible. If a problem does occur, our team works quickly and diligently to resolve the problem as fast—and completely—as possible.
This means you receive more reliable, expert service at a single, predictable monthly cost. No hidden fees and no shady business—just straightforward, expert service.
Network Coverage is committed to respectful service that never seeks to confuse, go over your head, or “impress” you with our jargon. Even though our tech experts know the ins and outs of our technology and processes, they are also expert in simplifying solutions and explanations to give you as much—or as little—information as you need to get the job done.
We know that when you’re experiencing a technical issue you want to get it resolved as quickly and easily as possible. That is why our IT team is committed to never send your head spinning. We avoid tech talk and jargon to help you solve challenges without frustration. If ever a challenge is difficult to talk through over the phone, our tech experts can help set up remote access so we can solve the problem for you or can send out a support member to resolve the challenge on site.
We believe that problems are best solved before they ever actually become problems. That is why Network Coverage works proactively behind the scenes to constantly monitor networks to prevent downtime, data loss, or other IT emergencies.
Network Coverage offers 24/7 monitoring for network maintenance, security, data management, and more. Not only are we always on the lookout for failures, bugs, or emergencies, but we’re also constantly scanning for weaknesses or bottlenecks that can be improved. Our goal is to ensure your systems and operations run as smoothly and efficiently as possible. That is why our teams work tirelessly to ensure the IT systems and services we provide are as reliable as possible.
Don’t worry about overtime or holiday pay—our systems work tirelessly 24/7/365 to make sure your systems are running smoothly. At the first sign of weakness or trouble, our expert IT team is on the job to make sure the issue is resolved as quickly as possible to minimize downtime, prevent data loss, and ensure your business can continue running without interruption.
“I’ve worked with numerous IT firms throughout my career and I can say that Network Coverage is, by far, the best one I have worked with. They do whatever it takes to accomplish what I need them to do, and do so “behind the scenes” as best they can, realizing we need to focus on the day-to-day demands of our business.”
– Kevin Turner, CFO, Mechanical Contractor
You’re great at your job, and we’re great at ours. If ever your company is facing a technical challenge, we don’t expect you to have to figure it out yourself! While our expert support team is happy to walk you through a simple solution, we’re also available on the fly to resolve the challenge for you.
With your permission, we’ll simply set up remote access so we can fix an issue for you right away without you having to lift a finger. This means you can save yourself headache and frustration while we work to solve the challenge quickly and efficiently for you.
We believe in our solutions and work diligently to ensure every service we provide is exactly what your company needs. However, if you are ever less than 100% satisfied with your service or support from Network Coverage, please let us know and our team will work hard to make it right!
Would you like to learn more about Network Coverage’s IT services? Please reach out! Click “Let’s Talk” below to send a message to our IT services team or call us using the phone number at the bottom of this page. We’re excited to learn more about your company and discuss how we can help you leverage technology services to help your business run as smoothly and efficiently as possible!
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