An enterprise-level construction company based in the Southeast U.S. was facing mounting operational challenges caused by severely outdated technology. These challenges included:
Poor internal connectivity across multiple offices and job sites
Outdated hardware and software systems leading to inefficiencies and high costs
A demoralized and underperforming internal IT team
A client-facing application so ineffective that customers abandoned it for alternatives
A data center that had outgrown its capacity, causing gaps in reporting and data integrity
Although the company initially hired a specialized construction IT consultant to resolve the issues, the complexity and scale of the project exceeded their capabilities. The consultant brought in Network Coverage to lead a comprehensive overhaul of the company’s infrastructure and personnel.
Over the course of one year, Network Coverage conducted a deep-dive assessment across more than two dozen offices and job sites, interviewing over 100 team members. Based on this analysis, they implemented a full-scale transformation across five key areas:
Connectivity Improvements
Transitioned the firm from a costly MPLS network to a modern SD-WAN setup
Unified disconnected systems and job sites, enhancing performance and reducing redundancies
Technology Upgrades
Replaced outdated hardware and software with scalable, high-performance systems
Lowered operational costs while enabling future growth
Personnel Development
Conducted strategic IT staffing changes and introduced training and shadowing programs
Rebuilt trust in IT internally by empowering the support team and aligning them with business needs
Data Center Revamp
Cleaned and migrated historical data to a new modern data center
Improved reporting speed, accuracy, and business intelligence capabilities
Client Application Overhaul
Redesigned the client-facing platform, bolstered with stronger network security and user training
Regained trust and brought customers back to the company’s proprietary platform
IT Leadership: The company appointed Network Coverage as its exclusive IT partner and Managed Services Provider.
Connectivity: SD-WAN implementation improved performance across job sites and offices while reducing costs.
Customer Confidence: A revamped client application and improved support experience brought former users back to the platform.
Staff Enablement: Over 1,000 employees gained confidence in IT systems and team performance.
Data Intelligence: The new data center enabled rapid, accurate reporting and eliminated legacy data issues.