Situation: A Leading Construction Firm Struggles with Outdated Systems and Failing IT Infrastructure
An enterprise-level construction company based in the Southeast U.S. was facing mounting operational challenges caused by severely outdated technology. These challenges included:
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Poor internal connectivity across multiple offices and job sites
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Outdated hardware and software systems leading to inefficiencies and high costs
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A demoralized and underperforming internal IT team
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A client-facing application so ineffective that customers abandoned it for alternatives
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A data center that had outgrown its capacity, causing gaps in reporting and data integrity
Although the company initially hired a specialized construction IT consultant to resolve the issues, the complexity and scale of the project exceeded their capabilities. The consultant brought in Network Coverage to lead a comprehensive overhaul of the company’s infrastructure and personnel.
Solution: A Multi-Front Modernization Strategy Led by Network Coverage
Over the course of one year, Network Coverage conducted a deep-dive assessment across more than two dozen offices and job sites, interviewing over 100 team members. Based on this analysis, they implemented a full-scale transformation across five key areas:
Connectivity Improvements
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Transitioned the firm from a costly MPLS network to a modern SD-WAN setup
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Unified disconnected systems and job sites, enhancing performance and reducing redundancies
Technology Upgrades
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Replaced outdated hardware and software with scalable, high-performance systems
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Lowered operational costs while enabling future growth
Personnel Development
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Conducted strategic IT staffing changes and introduced training and shadowing programs
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Rebuilt trust in IT internally by empowering the support team and aligning them with business needs
Data Center Revamp
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Cleaned and migrated historical data to a new modern data center
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Improved reporting speed, accuracy, and business intelligence capabilities
Client Application Overhaul
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Redesigned the client-facing platform, bolstered with stronger network security and user training
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Regained trust and brought customers back to the company’s proprietary platform
Results: A Fully Modernized Business in Under a Year
IT Leadership: The company appointed Network Coverage as its exclusive IT partner and Managed Services Provider.
Connectivity: SD-WAN implementation improved performance across job sites and offices while reducing costs.
Customer Confidence: A revamped client application and improved support experience brought former users back to the platform.
Staff Enablement: Over 1,000 employees gained confidence in IT systems and team performance.
Data Intelligence: The new data center enabled rapid, accurate reporting and eliminated legacy data issues.
