Managed IT

Support That Puts People First

Behind every device is a person. Our managed IT services support both — keeping your people productive, your tools running smoothly, and your business free from everyday tech disruptions.

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MANAGED IT

Our Team Understands What's at Stake for Yours

When IT problems surface, technical know-how matters, but so does the ability to respond with urgency and context. Your team doesn’t just need fixes; they need partners who understand how work gets done.

We don’t just troubleshoot. We listen, adapt, and stay ahead of recurring issues. From end-user support to system management and vendor coordination, our team works quietly in the background and shows up when it counts — keeping your people focused, your tools dependable, and your day on track. 

Managed IT
1
LEARN & PLAN

We take time to understand your users, workflows, and technical environment so we can tailor IT support that actually fits how your business operates.

2
STABILIZE & SUPPORT

From endpoints to infrastructure, we implement the right solutions, all while giving your team fast, dependable support when they need it most.

3
MONITOR & OPTIMIZE

We don’t wait for issues. We actively refine your environment to improve performance, reduce disruptions, and keep your tech aligned with your goals.

MANAGED IT

Custom Solutions to Fit Your IT Needs.

End-User Support

Real help for real people

Fast, thoughtful help when users hit roadblocks — from login issues to device problems. Our team responds with urgency, empathy, and clarity.

  • Responsive support from knowledgeable technicians
  • Clear communication and empathetic service
  • Rapid resolution of everyday tech issues
  • Support via phone, email, and chat
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Device & Endpoint Management

Automated Upkeep and Oversight

We manage every endpoint across your organization — automating updates, monitoring health, and enforcing policies through our RMM and MDM tools. Whether your team is in the office or remote, we keep their tech running reliably.

  • Centralized management for laptops, desktops, mobile devices, virtual machines, servers, and cloud infrastructure
  • Automated patching, monitoring, and asset tracking
  • RMM and MDM configuration and policy enforcement
  • Ongoing visibility into device health and usage
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Vendor Oversight

One point of contact for every platform

We manage the platforms and tools your team relies on—coordinating support, resolving issues, and keeping everything aligned behind the scenes. Whether it’s troubleshooting app problems or handling renewals and updates, we make sure you're not tied up chasing anything down.

  • Centralized oversight of your core business tools
  • Direct escalation and follow-up with third-party support teams
  • Tracking and managing updates, renewals, and usage trends
  • Quick resolution of app-related issues
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Client Portal

Visibility, simplicity and control in one place

Our secure client portal gives you real-time insight into support activity, assets, invoices, and agreements. It’s everything you need to stay informed and in control, without the back-and-forth.

  • Submit and track support tickets across your organization
  • Access project updates, documentation, and reports
  • View device inventory and service details in one place
  • Get answers fast with built-in resources and contact tools
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Client Success & Strategic Planning

From day-to-day success to big-picture progress

Our Client Success team isn’t just here to keep things running — they’re here to help you move forward. From everyday performance metrics to long-term roadmap planning, we align IT strategy with your business goals, provide regular insights through QBRs, and ensure your environment evolves with your needs. 

  • Dedicated Client Success Manager for proactive relationship oversight
  • Quarterly business reviews with clear data and next-step planning
  • Roadmap development and technology lifecycle management
  • IT Steering Committee to guide strategic decisions
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Dedicated Resources

The same trusted team, every time

Behind every ticket, there’s a person — on both sides. With NetCov, you work with a consistent group of support engineers, analysts, and your dedicated Client Success Manager who know your environment, understand your users, and speak your language. No reintroductions. No starting from scratch.

  • Dedicated CSM backed by a small, focused team
  • Frontline and escalated support from engineers who know your systems
  • Personalized service built on real relationships
  • Faster resolutions thanks to contextual awareness and history
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MANAGED IT INSIGHTS
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How to avoid getting ‘vished’ on Microsoft Teams

A recent cybersecurity threat has been identified involving Microsoft Teams. According to a recent report, cybercriminals are exploiting Teams to conduct vishing (voice phishing)...

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As 2025 nears, CMMC focus shifts into high gear

Dec. 16 is a seminal date in the intricate world of Governance Risk and Compliance (GRC).

The U.S. Department of Defense’s Cybersecurity Maturity Model Certification Program...

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Are you ignoring the cybersecurity side of AI tools?

Artificial Intelligence is enhancing productivity and driving innovation. Has your organization started to take advantage yet? While there are numerous benefits, companies...

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Your Roadmap to CMMC Compliance

Cybersecurity Maturity Model Certification, or CMMC, compliance is necessary for all businesses, big or small, engaging with the Department of Defense (DoD). However, the actual...

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6 Questions for Finding Your Ideal CMMC Compliance Partner

CMMC compliance is not a one-and-done job, but rather an ongoing process. Working with the right partner for your cybersecurity needs can make all the difference, as even minor...

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Bridget Wilson (Network Coverage’s CISO) comments on safeguarding against today’s growing cybersecurity threats

Rental Management wrote a great piece entitled “Cybersecurity: Safeguarding against growing threats.”

A summary of the article:

The average ransom demanded by cybercriminals...

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Blockchain & Cybersecurity: Improving Data Security

We live in a world where digital data is increasingly valuable and vulnerable to malicious attacks. Cybersecurity has become an essential part of our lives but still leaves gaps...

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Top Phishing Scams & Types We’re Seeing in 2022

Top Phishing Scams of 2022

Phishing remains the most popular cybercrime suffered by U.S. businesses and individuals. The criminals typically use social engineering to trick victims

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Cybersecurity 101: How Virtual Private Networks Work and the Benefits & Common Uses for a VPN

Digital privacy is becoming a growing concern and people are waking up to how their personal data is being exploited by unrelenting marketing companies and cyber criminals. In...

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Social Engineering: A Hacker’s Best Friend

In the movie Focus, Will Smith stars as Nicky, a clever conman who uses the power of social engineering to strategically remove valuables from his completely unsuspecting victims...

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