A construction management firm was blindsided by a ransomware attack that infected their workstations and backups—bringing operations to a halt. For 10 full days, 30 employees were locked out of systems, and business came to a standstill.
The company’s existing IT provider failed to protect against the attack and misrepresented the status of their backups, which were neither offsite nor secure. As a result, the company:
Lost $100,000+ in productivity and business
Paid $60,000 in bitcoin ransom to recover their data
Suffered significant operational and reputational damage
In desperation, the company turned to Network Coverage for help mid-attack—after their original provider couldn’t remove the virus or recover the data.
Network Coverage sprang into action with a clear two-phase approach: first, restore operations quickly; second, prevent it from ever happening again.
Removed the ransomware from all affected workstations and network systems
Analyzed data loss and recovery options with no usable on-site or off-site backups
Facilitated safe retrieval of data after ransom payment
Restored and encrypted recovered data to enhance future security
Despite the lack of viable backups, Network Coverage restored the company’s systems within 24 hours—dramatically minimizing further financial damage.
Implemented robust network security measures to detect and block threats
Designed a comprehensive, automated backup strategy with offsite redundancy
Enabled continuous backup monitoring and testing for recency and reliability
Delivered employee training to identify phishing threats and reduce human risk
Set up ongoing threat monitoring and rapid incident response protocols
Operations restored in less than 24 hours, compared to 10 days of downtime
Ransomware eradicated and data fully recovered
Security infrastructure overhauled, dramatically reducing future risk
Automated backup and disaster recovery plan implemented, enabling recovery in under 1 hour going forward
The company is now positioned to withstand future threats with minimal impact and maximum resilience.