Situation: Ransomware Cripples a Construction Management Company
A construction management firm was blindsided by a ransomware attack that infected their workstations and backups—bringing operations to a halt. For 10 full days, 30 employees were locked out of systems, and business came to a standstill.
The company’s existing IT provider failed to protect against the attack and misrepresented the status of their backups, which were neither offsite nor secure. As a result, the company:
-
Lost $100,000+ in productivity and business
-
Paid $60,000 in bitcoin ransom to recover their data
-
Suffered significant operational and reputational damage
In desperation, the company turned to Network Coverage for help mid-attack—after their original provider couldn’t remove the virus or recover the data.
Solution: Immediate Response, Long-Term Protection
Network Coverage sprang into action with a clear two-phase approach: first, restore operations quickly; second, prevent it from ever happening again.
Phase 1: Emergency Response & Recovery
-
Removed the ransomware from all affected workstations and network systems
-
Analyzed data loss and recovery options with no usable on-site or off-site backups
-
Facilitated safe retrieval of data after ransom payment
-
Restored and encrypted recovered data to enhance future security
Despite the lack of viable backups, Network Coverage restored the company’s systems within 24 hours—dramatically minimizing further financial damage.
Phase 2: Futureproofing with Advanced Security
-
Implemented robust network security measures to detect and block threats
-
Designed a comprehensive, automated backup strategy with offsite redundancy
-
Enabled continuous backup monitoring and testing for recency and reliability
-
Delivered employee training to identify phishing threats and reduce human risk
-
Set up ongoing threat monitoring and rapid incident response protocols
Results: From 10 Days of Downtime to a 24-Hour Turnaround—and Lasting Peace of Mind
-
Operations restored in less than 24 hours, compared to 10 days of downtime
-
Ransomware eradicated and data fully recovered
-
Security infrastructure overhauled, dramatically reducing future risk
-
Automated backup and disaster recovery plan implemented, enabling recovery in under 1 hour going forward
The company is now positioned to withstand future threats with minimal impact and maximum resilience.
