Situation: Outgrowing a Slow, Ineffective Managed Services Provider
A Massachusetts-based event rental and services company was experiencing rapid growth, acquiring new locations and expanding operations. Unfortunately, their existing managed services provider (MSP) couldn’t keep up—delivering poor service quality, slow response times, and a lack of scalability.
Referred to Network Coverage by a satisfied client, the company needed:
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A reliable IT partner who could support high growth
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Faster support and issue resolution
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Scalable technology solutions that could be deployed consistently across multiple new locations
Solution: Rapid-Deploy IT Infrastructure Built for Scale
Network Coverage began by conducting a comprehensive audit of the company’s technology infrastructure. This included a detailed review of current systems, user workflows, and operational needs. With strong industry knowledge, Network Coverage developed a strategy to optimize the company’s systems for performance and growth.
Key initiatives included:
Hosted Environment Migration
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Replaced outdated legacy hardware with a best-in-class hosted infrastructure
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Reduced operational costs while improving system performance and reliability
Multi-Location Standardization
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Unified technology across all new and existing locations for consistency
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Streamlined reporting, operations, and IT support across the entire organization
Custom ERP Optimization
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Adapted the company’s ERP system—originally designed for a single host—to function across multiple environments
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Enabled the platform to scale with the company’s growth
These changes positioned the company for both immediate improvement and long-term expansion.
Results: 4X Growth with Streamlined Technology and Private Equity Validation
Massive Scale: The company grew from 57 to over 275 workstations—nearly 4X growth—with no disruption to IT operations.
Fast Onboarding: Network Coverage enabled rapid deployment of systems in new locations, accelerating the company’s expansion.
Improved Efficiency: Faster IT response and streamlined infrastructure reduced operational costs and improved daily performance.
Private Equity Acquisition: The company’s success led to a private equity acquisition. Impressed by Network Coverage’s performance, the firm now uses them as the standard MSP across its portfolio companies.
